Refund policy

Return Request Period

If you are not satisfied with your purchase, you may contact our customer support team to request a return within 30 calendar days from the date the order is marked as delivered. Requests submitted after this period may not be accepted unless otherwise required by applicable law.

Return Conditions

To help ensure that your return can be processed smoothly, returned items should generally meet the following conditions:

  • Items should be unused, undamaged, and in their original condition.
  • Original packaging, accessories, and included components should be retained whenever possible.
  • Please contact us for return instructions before sending any item back.

How to Request a Return

  1. Contact us at [email protected] with your order number and reason for the return.
  2. Our customer support team will review your request and provide the next steps.
  3. Once your return is approved, send the item back according to the instructions provided.

Please do not send items back without contacting our customer support team first, as this may affect the processing of your return.

Return Shipping Costs

Return shipping costs will be determined based on the reason for the return, the condition of the item, and the specific circumstances.

For returns due to personal reasons, such as a change of mind, ordering the wrong item, or no longer needing the product, customers are generally responsible for the return shipping costs.

If an item is defective, incorrect, or damaged during shipping, responsibility and related costs will be handled according to the specific circumstances and applicable law.

Refund Processing

Once a return is approved and the returned item has been received, we generally initiate the refund within 5–10 business days. Refunds will be issued to the original payment method.

The time required for the funds to appear in your account may depend on your bank, payment service provider, or card issuer.

Contact Us

For return requests or refund inquiries, please contact us at:

[email protected]

We will do our best to assist you. Nothing in this policy affects any non-waivable consumer rights provided by applicable law.